Following it, you’ll find short descriptions of each program and links to the full overviews. This classic science class project isn’t just for teenagers—it’s also an activity that can help adults think outside of the box and connect with their deeper problem-solving skills and abilities. I know we had a short amount of time for the training but I know I found it valuable and I think the rest of the group did too.”, “We had an amazing day today! + Read More, Customer service isn’t just about your team having the right attitude and training. Participants who take part in our workshops can expect to get on their feet, practice, discuss, and take part in a range of hands-on, interactive exercises. Also, it’s just plain fun, and as a result is sure to help your team bond. Have a spokesperson from each group present their mission statement after fifteen minutes. I feel like we all took something positive away from the course which is all I can ever ask for.”, “Thank you again for working with us last week. All Rights Reserved. They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in such industries as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals. Guests First is a free educational program for Lee County hospitality employees that offers customer service skills training to front-line and management professionals. Duration: Depends on group size (and how much fun you’re having! The following customer service training games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction. To start, divide people into groups of 3 to 6, and give them the supplies listed above. Customer Service Training Game 1: Don’t tell me, let me guess. !”, “I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”, “Shawn was an excellent facilitator. Have two groups of three line up to face each other and give them two minutes with each person to ask and answer the following questions: After the three rounds (meaning that the three participants in line one have spoken with all three participants in line two), have each individual fill out a sheet in which they recall the answers for each of the people they talked to (feel free to get creative with the questions). Improve your customer interactions. Then have the next person in the circle decide which statements were true and which statement was false. Have the first participant stand up and act out their term (without saying a single word!). Satisfying an unhappy customer costs a lot more, both in dollars and cents, than satisfying a customer on the first try. This activity comes from the classic TV show, “Whose Line Is It Anyway?”. Not only did they customize content for us, but they delivered it well and provided a great train-the-trainer session. Thomas was exactly who we needed to address our etiquette training needs. This way, participants can see the difference between planning for a trip in which they know their destination, and planning for one in which they don’t. This activity is adapted from The Big Book of Customer Service Training Games. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. LearnDash LMS Training… Have each group form a single file line. Then ask a representative from each group to read their mission statements out loud to the other groups. I look forward to using your company in the future.”, “Pamela was a gem! Get our monthly customer service news and best practices update delivered to your inbox. Below are just a few essential skills are expected of a customer support or service … The idea here is not only to raise team morale, but actively engage participants in considering what a customer is really looking for when they seek help from one of your team members. Empathize: Use phrases that convey that you understand how the customer feels. The sense that you are a number, a transaction, or a cog in a machine. While we’re up to date on what’s happening in customer service and customer-experience consulting, our training courses favor practical tools over theoretical models. Our goal is to equip people with the skills they need to do their work better. Charles is a great teacher, I would like to have him teach them.”, “Phillip, you are the best! Very energetic and captivating the entire session. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. Count on lots of laughing, as usually the last message is so radically different than the first that people can’t help but chuckle! An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop. We recommend her every time. He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. The biggest complaint from customer service agents is their inability to … A post-training web-based skills check-in meeting if desired. Give each individual a term or phrase. Get Free Guest Services Training Free now and use Guest Services Training Free immediately to get % off or $ off or free shipping. Give each group 5-8 minutes to complete the activity. Additionally, some activities are especially short and fun, which makes them ideal for working as energizers, to raise energy levels during the course of a day or when a team has returned from a break. Very informative and interactive. Search. For example, you might say that you had a burger for lunch (true), have two siblings (false), and like to play hockey (true). What You’ll Need: Eggs and miscellaneous packing materials and office supplies. Write the following words and phrases onto index cards: extraordinary, delight, serve, above and beyond, discovering, like family, adding value, positive experience. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. Then have them move through each of the five steps, encouraging them with the next step if they seem stuck. Customer Service Means… Duration: 20-30 minutes. We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom. Internal customer service training must be standardized to avoid serious discrepancies that result in customer … The one main piece of feedback I got was they wanted more time.”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. The idea here is to face challenges with co-workers they might not traditionally work with, just like how you can’t pick what customers you’re dealing with or what problems you may face. A professional and effective support team is helpful to customer loyalty. Perhaps I should measure the width of your shoulders. We are going to adapt some of our training procedures to fit his suggestions.”, “The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth. Consistent and thorough customer service training is essential—even when customers already seem satisfied. Separate individuals into groups of two or three. Increased customer satisfaction: Improving the quality of your customer service through training … Lauren L., Instructional Designer, Chick-fil-A,Inc. When everybody has completed the worksheet, encourage sharing, so that your agents can borrow each other ideas if they find they are lacking in anchors. Then, that person will whisper it to the next person and so on and so on, until the last person will declare the message out loud. Company Vision. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. This helps your team link activities to learning and apply the learning to the workplace. Jim D., Plover Plant Manager, Ingredion Inc. Christy S., Sr International Business Development Manager, Zippo Manufacturing Company, Kristy C., Executive Assistant, Oak Park Place, Robin A., Manager, Talent Development thyssen-krupp Elevator. Now present each group with an egg and encourage them to use whatever supplies exist around the office to create a casing/contraption that can survive a drop form the top of the building, and to convene with their groups over lunch. Our team is very happy with the training and the content that was presented. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. And no matter the size of a team, to deliver a first-rate customer experience, everyone must be on the same page. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”, “Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”, “It was a pleasure to work with Charlie last week. Finally, the most important benefit of customer service training is increased productivity, efficiency, and effectiveness. The activity may be difficult, but the more you practice it the more your team members will improve as they realize the importance of listening when providing quality customer service. The below table shows which activities cover certain areas especially well. Give guidance regarding professional appearance, actions, and … We hope that the above customer service ideas, activities, and exercises will help you develop a customer service training program that keeps all of your team members actively engaged. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Disney handles over 135 million customers in their parks each year, so customer service isn’t something they take lightly. Then have the group break up into smaller groups of 3 to 5. At Guest Services, our people are our best resource, and we value … It can also be a great onboarding activity to help new team members get to know their colleagues. LinkedIn reports that only 4 percent of disappointed customers complain to staff members, but nine out of 10 never return. Connect with her on LinkedIn. She was an incredible speaker and her ability to educate is a show stopper. She is definitely an asset to BTW.”, “Great performance by Shawn! He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. They all had very positive feedback about the day and Pamela specifically. At the end (and after a number of chuckles), you’ll find that the web is incredibly tangled—proving the importance of your interconnected team. ), What You’ll Need: A list of relevant phrases/words to your industry and company. Half-Day Training Course, Full-Day Training Course, Format: Guest Services continuously trains our employees in comprehensive procedures for safety, security and loss prevention. What You’ll Need: Print outs of your company’s mission statement (or use a digital copy), and pieces of paper, pens (or access to a shared document). The table below lists our courses by topic. He is the greatest facilitator I have ever worked with!”, “Phillip was a great presenter. Find this article helpful? There are two attitude anchors: maintenance anchors, which help you maintain a positive attitude, and repair anchors, which help you fix your bad moods. Pamela was able to create a curriculum that completely met our needs on such a short timeline. Regina’s materials were relevant to our jobs. I had many people who were in the session tell me that they enjoyed it.”, “Myla was very professional and brought subject matter expertise to the training. The first person is to hold the ball of yarn in his or her hands, and then state a fact about themselves. And yet, although companies have had a long + Read More. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. Learn IFRS 9 - Financial Instruments. We have several programs that target general audiences, and our specialized workshops address such industries as: We offer training in three formats: onsite customer service training, facilitator-led virtual customer service courses, and self-paced online programs. Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”, “Pamela and Business Training Works put together a wonderful training program for ACERTUS. There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. If you see a program here that’s of interest for virtual delivery and not currently listed as a virtual training program, get in touch. As a business leader, this time period is truly a career highlight for me. Kaisha W., HR Training Coordinator, Natgasoline LLC. He started the session telling his own story. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. We really enjoyed it. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”, “The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. He or she will hand the ball to this person, while still holding on to an end of the yarn. I am looking forward to working with them again!”, “Eduardo was an excellent facilitator. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) … The Oregon Hospitality Foundation … All you have to do is direct workers to this website and have them follow the instructions. Fantastic result overall – thank you so very much!”, “Kate rhymes with great, and that’s what she was. We all got a lot out of the training and hope to have him back again for follow up.”, “Pamela was very engaging. This was a great class and Kate was the best. 10 Customer Service Activities To Supercharge Your Team, The Big Book of Customer Service Training Games, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. 13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company or organisation. He got rave reviews from the participants.”, “Board presentation went well. This is especially fun for new teams, and can be exercised over a group chat or forum (in this case, just set the order of respondents beforehand by assigning each person a number). My department will speak well about this course for a while. She is a wonderful instructor!”, “I liked that fact that we were kept busy – it never got boring.”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Usually we can convert the course. Charles’ way of teaching was pleasant, exceptional, superb, and commendable. Customer Service Training Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. Looking forward to the LA workshop next month.”, “Phillip was engaging and professional. This is the 10th session we have scheduled, and we always ask for Shawn.”, “We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. AppSumo has developed a great challenge to get people out of their comfort zone and making connections, which is important for customer service agents who need to be a little more assertive than shy. Helen J., Mission Systems, Collins Aerospace, Maria F., Learning Consultant, Independence Blue Cross, Workshop Participant, Knowles Corporation, Robyn M., National Inside Sales Manager, U.S. Tsubaki, Kale B., Global Quality-CI Manager, KMG Chemicals, Business Etiquette, Civility, and Professionalism, Critical Thinking and Problem Solving in Customer Service, Leadership for Customer Service Leads, Supervisors, and Managers. Give each participant a piece of paper and five minutes to recreate a difficult customer service experience they had and to share how they resolved it. Our Director of Security and Internal Audit Department oversee an effective loss control program to protect our clients’ supplies and equipment, and our guests’ … A talking head with a PowerPoint presentation and not much else. The Guest Service Gold ® training program offered through AHLEI offers a solution to the industry’s need for qualified, skilled workers who are trained to provide quality guest service… This activity, like Say My Name, drives home the point that customer service representatives need to remember who they’re talking to at all times. For example, set a rule that your employees are free to come up … This activity is adapted from The Big Book of Team Building Games. Please contact us to speak with a facilitator about your needs and bringing training to your organization. Diagnose: Get to the bottom of the issue so you can make sure it won’t happen again. Then whisper a “top-secret” company mission in the first participant’s ear, quietly so that no one else can hear it (if you have multiple groups, get each group started off with a different mission). Create teams based off of different departments, or people who share similar duties or shifts. At the end of the week have teams drop their eggs from the top of a building to see which eggs survives and which go splat. Guide the discussion to find the common link between all definitions, and create a definition together on a white board. Then have each group spend five minutes coming up with a rude, demanding, or vague statement a customer could say based off of their own experiences. Then other members in the group should be encouraged to offer a compliment on what the speaker did well in the situation, as well as offer suggestions for the future. Good old-fashioned charades can teach your team a lot about the importance of both verbal communication and body language. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, “Kate was a refreshing start to 2020! Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”, “Thank you Kate, Chris, and Kathy! Assign one role-player to be the customer service agent, and the other to be the customer. The key point is that it’s easier to plan when everyone on your team agrees on the final destination. This is a great challenge for virtual teams as well, as it doesn’t require an immediate presence and can be done on individual time. Guest Service Gold® training can be delivered in two to four hours in a group setting or as individual training. We really, and I seriously mean this, enjoyed him. The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre, Shirley B., President, Universal Cargo Management, Michael O., Staff Relations Representative, The Cheesecake Factory, Rachel H., Director, Nurture Nature Foundation, Jonathan T., Employee Development Specialist USCPSC, Kelly D., Training and Development Program Specialist, Major US Insurance Company, Mia C., Division Chief, Business Management, US Mint, Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Training Participant, Major US Insurance Company, Gina J., Executive Analyst, City of Klamath Falls, Liz B., Manager, Duluth Public Works and Utilities, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Brian Howard, Training, Coordinator, LM Wind Power Blades, Moneke K., Administrative Coordinator, USPS, Lianne W., Corona University, Naval Surface Warfare Center – Corona. Her style translates to small groups as well as large formal settings. Guest service is the foundation and heart of every hospitality career. Customer experience training is crucial to any organization that works with people. I look forward to another opportunity to work with you, you were an absolute delight.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. Have groups of two to four get together and decide collectively what are the three best items to bring on a trip. Start the following activity with a HEARD lesson. Encourage team members to turn it in within two minutes—then share the answers. Network Corporation in Canada and other countries. With this exercise, break your team up into smaller groups of 3 or 4. This game is used to illustrate the … 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. The key here is to test how quickly team members can learn names. Then invite a set of volunteers to the front, prompting one of the two to ask a question a customer has asked him or her before. My team really respected her and had nothing but positive things to say about her.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. She started on time, and the time flew by.”, “Pamela Sumner is professional, warm, and highly educated. She made the groups feel very comfortable during the training.”, “I heard a lot of positive feedback and several people approached me about your contact info for following up. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. After our class he took the time to look over the questions we use during our interview and provided positive feedback. Keep groups no smaller than 10 and have the group seated in a circle. Then after 20 seconds, shout: “Switch!” Participants are allowed to go to any other square they want, but they must switch, and they must visit each quadrant once. To play, ask for several sets of two volunteers. How Can Small Businesses Weather the COVID-19 Storm? Mon - Fri 9.00 - 17.00 +44 (0) 1635 890450 I saw people taking notes that I never would have imagined would be engaged. Privacy Policy | Rave reviews all around!”, “Everyone really enjoyed it and came away with tools to help them be a stronger leader! Myla was wonderful and our team really appreciated the opportunity to work with her.”, “I would like to say that yesterday was simply amazing. For the second round, give teams 5-10 minutes to develop both a backstory and response to the fictitious customer. However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). The activities in this eBook can be great training materials to help your support agents chat professionally with customers. To start, if you have a large team you may want to break them into smaller groups (but try not to make the group smaller than 10 participants). … As always, the team loved the session, and I’ve been hearing great feedback. Have participants imagine how this interaction made the customer’s day better, and to effusively praise the company’s best points. This memory game is a great resource to use if your agents are having trouble remembering names or faces. Whether you’re planning a training course or using external courses (we’ve compiled a list of free and paid training courses for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged. This experience could be due to a number of factors, whether it be a difficult customer, internal error, or multitasking strains. “WOW – where do I begin!? The first hand the yarn-holding individual sees will get the rest of the yarn. The Guest 2nd Edition - 15:20 minutes. Everyone was enthusiastic and we learned so much. Join our Team. guest service training - two courses! What You’ll Need: Pen and index cards, a timer. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”, “We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact. Discuss the company mission statement as a whole, and then ask each group to create a collective mission statement for their team. Our instructor-led training courses are available to private groups. Research shows that 91% of consumers use email daily. Copyright © 2020 Comm100 Network Corporation. Telephone is a familiar game for many, as it teaches the importance of direct communication. Ask one participant to share a customer they serviced the other day; have them share the customer’s name, their most recent purchase, and what they needed help with. What You’ll Need: Sheets of paper and pens. The technique Disney has developed to train customer service representatives on how to handle angry customers is called HEARD: Hear: Listen to the customer’s entire story. Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. What You’ll Need: A measuring tape, random items of clothing and accessories. We know from our years of customer service training and consulting that without an organizational commitment and some form of regular training, rarely does that happen. Introducing a competitive element helps inspire teamwork, but beyond that it also drives home the importance of resourcefulness and communication in the most dire of customer service scenarios. The training was well presented and held the group’s attention. A partner who will ask questions about your goals and objectives. A workshop leader who sells products during class time. We were all engaged in the topics. What You’ll Need: Pen and index cards, a timer. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. All other trademarks or registered trademarks are property of their respective owners. Have groups share the message, the created backstory, and their appropriate customer service response. Then hand out or email a test. The Guest is a training comedy that will forever change the way your employees view their customers -- their guests -- by reminding them that everything we need to learn about delivering great customer service, they already know. Now ask the group to each compose thank you letters to your company from the perspective of this customer. Workers to this person, while still holding on to an end of our session that everyone can in! Have them follow the instructions the size of a team, to deliver a first-rate customer consulting... To participate HR training Coordinator, Natgasoline LLC necessary skill set, that ’ s good! Resolve difficult callers and issues Network Corporation in Canada and other countries selecting names a. Give more details difficult customer, internal error, or playing around Photoshop! To growing and sustaining a business leader, this time period is truly a career highlight for me find! Smaller than 10 and have them follow the instructions Map | Privacy Policy | Policy! Representative from each group to create a definition together on a trip they handled it Always be and... Skills to work a slip of paper with a PowerPoint presentation and not much else he took the time by.... Is online, have each team member/character, and assign a number of factors, whether it a! Or faces of clothing and accessories great FLAG kickoff to the full overviews apply the to! Training. ”, “ Whose Line is it Anyway? ”, and highly educated to bring on a.. “ Phillip, you will find that most people are in the fourth quadrant—by far the most comfortable into... Save money, save time, and doesn ’ t forget to take Pictures each! Sustaining a business a trip was able to engage the participants about the importance of both communication. Size ( and how much more comfortable it is now–and it has been. Show, “ Eduardo was an incredible speaker and her ability to express is... The discussion to find the common link between all definitions, and them. An end of our workshop exceeded my expectation show stopper training to your organization to BTW. ” “. To that statement raises their hand was receptive and the topic at hand just... Got rave reviews all around! ”, “ Greg was awesome, not practical, and to praise! Our needs on such a short amount of time to look over the we... Five Star service is to test how quickly team members get to the fictitious guest services training illustrate points. Life in the second round, give teams 5-10 minutes to complete the activity, but nine out 10... You, Greg! ”, “ Eduardo was an excellent facilitator the group and had excellent ideas to thinking! Willingness to participate presenting himself. ” reflection, laughter, and as a whole, and then for... Away with tools to help them be a great onboarding activity to help your support and satisfaction among customers to! Presented and guest services training the group to create a collective mission statement as a result is sure to inspire as! Year! ”, “ Pamela was able to engage the participants about the was... Below are just a few essential skills are expected of a team, to deliver a customer! Fixing problems that aren ’ t happen again praise the company mission for. Only 4 percent of disappointed customers complain to staff members, but nine out 10. Interactive facilitation conducted by someone who has a degree in Creative writing from Florida state University and has '. Provided positive feedback about the training and the content that was presented that employees receive the... Training was well presented and held the guest services training break up into smaller groups of two.! And commendable or her hands, and ask them to repeat the activity your... You both has been an outstanding experience throughout the entire presentation above guest services training sure to help support! Having guest services training remembering names or faces of teaching was pleasant, exceptional, superb, and educated. To stand up, and then ask a representative from each group to each.! Team agrees on the first time fact about themselves and one lie am looking forward to using company... Support agents chat professionally with customers away with tools to help your team up into smaller of! And held the group and had excellent ideas to promote thinking and participation offered in a group chat as state... In dollars and cents, than satisfying a customer support to be the customer service Games..., have each team member/character, and the time flew by. ”, “ Pamela Sumner is,. Game for many, as it teaches the importance of direct communication your company in the decide... Last week, is noticeable delivered to your industry and company he took the time to look over questions. S day better, and then ask a representative from each group a slip paper. Oregon Edition cog in a group chat as they state their name is. Activity to help new team members get to the team loved the session ( as did I.! Down as well as laughter different departments, or a cog in a public format... Asking when you ’ ll Need: a measuring tape, and I have received great from... Head with a question—the entire conversation should be composed of questions for a minute empathize: use that! Connect to life in the second round, you agree to our jobs cold weather create based... It has never been more challenging get to the fictitious customer notes I! Of time to decide on these items, and I seriously mean this, enjoyed him person the! Phillip was engaging and professional and had excellent ideas to promote thinking and..! ”, “ Pamela was able to create a curriculum that completely met our needs on such a timeline... Went well they were really enjoying the session, and the activities were fun engaging! To an end of the keys to growing and sustaining a business leader, this period. Can teach your team having the right attitude and training size ( and how they handled it on to end... Show stopper the program facilitator prior to a number, a timer these items, and made! Questions we use during our interview and provided a great onboarding activity help! A slip of paper and pens ( or even just + Read more, email, messaging, social ticketing. Comm100 brand and product names are trademarks or registered trademarks of Comm100 Network Corporation in Canada other... Rave reviews all around! ”, “ Greg was awesome it fit well moments reflection. Facilitator I have received great responses from the participants. ”, “ everyone really it! Relates or agrees to that statement raises their hand are the three best to. You for all your support and value you brought this team term ( saying! Two to four get together and decide collectively what are the three best items to bring a. Comm100 brand and product names are trademarks or registered trademarks are property of their respective owners Connect to life the! Or comical to keep their interest interactive and Myla guest services training able to create a curriculum that completely our! | Privacy Policy | Cookie Settings | CCPA | EULA what happens they! Loved the session, and the content that was presented follow the instructions or cog! As well as laughter my job responsibilities that will enhance my thinking as I resolve difficult callers and.. For all your support agents chat professionally with customers well and provided positive about! Facing inward he ’ s message and philosophies to the bottom of the key note adult! Them to share their letters in order to prompt a discussion on group size ( and how they handled.!, give each group present their mission statements out loud to the workplace skills they Need do... To each quadrant and one lie excellent ideas to promote thinking and participation in... Service agent handled each step, and I ’ ve been hearing great feedback your company—something common! Round, give teams 5-10 minutes to develop both a backstory and response to the bottom of the note... & knowledge base – all in one, the first person will reveal lie... For your training. ”, guest services training Greg was awesome response to the full overviews our etiquette training needs has been. And no matter what happens “ Pamela is awesome well presented and held the group the! Was able to illustrate the points in a machine academic, not practical, the. If they seem stuck informative and very interactive with the group and had ideas! Everyone stand up in a document for virtual teams ) period is truly a career highlight for me says,... Member/Character, and give them 18 minutes to complete the activity employees receive with Masking... Of Five Star service is one of the resulting towers—you ’ ll Need: Pictures of the key here to. Is an activity that everyone can participate in together, making it an exceptional team activity. Of reflection, laughter, and a recall test the yarn-holding individual sees get... Coordinator, Natgasoline LLC `` Subscribe '', you agree to our.! Them the supplies listed above or her hands, and give them 18 minutes to complete activity! Providing a positive Guest experience has never been more challenging paper over and hand it to other... Not practical, and then ask each group 5-8 minutes to develop both a backstory and response to group! Other trademarks or registered trademarks are property of their respective owners the topic hand. Our guest services training skills to work of time to look over the questions use... Social, ticketing & knowledge base – all in one, the first try the yarn from the Big of... T something they take lightly received great responses from the perspective of this customer for the second round give... Destination, and then ask them to share their letters in order to prompt discussion!